The following terms apply to every shipment booked through McKonnen Auto Carriers, Inc. ("McKonnen," "we," "us"). By requesting a quote or booking a shipment, you agree to these terms.

1. Broker role. McKonnen Auto Carriers, Inc. operates as a licensed property broker (MC# 556120, DOT# 1472802) and arranges transport through a network of independent, FMCSA-authorized motor carriers. McKonnen does not itself transport vehicles.
2. Quotes and pricing. Pricing has three stages: an automated estimate, a confirmed quote, and a final cost set once a carrier is secured. An estimate is an instant, automated approximation based on your route and vehicle size. A quote is confirmed by McKonnen after reviewing your vehicle's VIN, weight, and current conditions. Final cost is established once a carrier has been secured and may differ from your quote based on carrier availability at dispatch; McKonnen will confirm any such change with you before a carrier is booked.
3. Booking and deposit. Once your quote is confirmed, McKonnen sends a Shipper Agreement outlining your shipment's full terms. Signing it and paying the non-refundable deposit secures your booking. The deposit is separate from the carrier's payment, which is due at delivery unless other terms are agreed to in writing.
4. Carrier assignment. McKonnen assigns your shipment to a carrier from its vetted network based on route, availability, and vehicle type. Vetting includes a review of active operating authority, safety history, and insurance coverage.
5. Pickup and delivery windows. Pickup and delivery dates are estimates, not guarantees. Weather, mechanical issues, traffic, and other shipments on the same route can affect timing.
6. Vehicle preparation. Vehicle must have approximately a quarter tank of fuel at pickup. Personal items are limited to 100 pounds and must be stored in the trunk or cargo area only, never the back seat or passenger seat. Cargo insurance covers the vehicle only; personal items packed inside are not covered and travel at the owner's own risk. A valid photo ID is required from whoever releases or receives the vehicle. A working key must be provided to the carrier for loading and transport. Toll transponders (such as E-ZPass or SunPass) must be disabled or removed before pickup; McKonnen and its carriers are not responsible for tolls charged while the vehicle is in transit. Shipper must disclose any unusual starting, stopping, or alarm procedures the vehicle requires.
7. Unattended pickup and delivery. If the vehicle owner will not be present at pickup, they must confirm the pickup arrangement, including any location where keys will be left, with McKonnen or the assigned carrier in writing before the scheduled pickup. McKonnen and its carriers are not responsible for loss, theft, or unauthorized use of the vehicle resulting from keys left in, on, or near the vehicle, or from any unattended pickup arrangement. If the vehicle owner or a representative is not present at pickup or delivery, the carrier's own inspection, notes, and photos serve as the official condition record for that stage. A representative at delivery is encouraged whenever possible. If no one is present at delivery, any damage not reflected in the carrier's delivery photos must be reported within 24 hours of delivery; claims reported after that window may be difficult to verify.
8. Pickup and delivery access. Door-to-door service means as close to the stated address as safely and legally accessible to the carrier's equipment. If a location has restricted access, gated communities, apartment complexes, narrow streets, or low clearance, the carrier will coordinate a nearby, convenient meeting point for pickup or delivery instead. The vehicle owner must disclose any known access limitations at the time of booking; undisclosed limitations discovered at pickup or delivery may result in delays or additional charges.
9. Vehicle condition. The vehicle owner or their representative must inspect the vehicle at pickup and delivery and note any damage on the carrier's bill of lading before signing. Signing without noting damage limits the ability to file a claim afterward.
10. Cancellations. Cancellation terms are set out in your Shipper Agreement, signed at booking. Generally, deposits are non-refundable once an agreement is signed.
11. Claims. Damage claims go through the carrier's cargo insurance. McKonnen will help start that claims process, but the carrier's insurer determines the outcome.
12. Payment. Payment methods and timing are confirmed at booking. Balances due at delivery are typically paid directly to the carrier's driver.
13. Limitation of liability. McKonnen's liability is limited to the brokerage services it provides. McKonnen is not liable for a carrier's acts, delays, or damage beyond what the carrier's cargo insurance covers.
14. Changes to these terms. McKonnen may update these terms from time to time. The version posted at the time of booking applies to that shipment.